Shipping Policy | LoCou Haircare Products
Plastic bottles replaced
by eco pouch refills

shipping policy

Thank you for visiting and shopping at LoCou Haircare website. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.


Shipping delivery estimates: retail customers

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method      Estimated delivery time
Auspost Standard 5 – 7 business days
Auspost Express 2 – 4 business days

Delivery delays can occasionally occur.


Shipping rates: wholesale customers

Orders under $500.00: calculated at checkout
Orders over $500.00: free shipping


Shipment to PO boxes

LoCou Haircare ships to addresses within Australia and its territories.


Shipment confirmation & order tracking

You will receive a shipment confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.



LoCou Haircare is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.